MESH Experience Online Privacy Notice

Last updated: June 2018

MESH Experience (“MESH Experience” or “we”) respects your concerns about privacy. This Online Privacy Notice (the “Notice”) applies to personal data we collect on www.meshexperience.com (the “Site”) and the personal data we collect during the account sign-up or account access process or where you interact with us in different ways. The Notice describes the types of personal data we obtain, how we use the personal data, and with whom we share it. We also describe the rights you may have and how you can contact us about our privacy practices.

MESH Experience is a trading name of MESH Planning Tools Ltd (registered in England and Wales under number 5667677, with its registered office at 43 Whitfield Street, London W1T 4HD), which is the data controller in respect of personal data that we collect through the Site and that you otherwise provide to us.  Our contact details can be found at the Contact Us section at the end of this Notice.

1.    How We Obtain Information About You

We may collect personal data that you choose to provide to us through the Site or otherwise interact with us, including, but not limited to, your first and last name, physical address, e-mail address, or telephone number, such as when you:

  • Fill out a form on the Site;
  • Sign-up to receive direct marketing communications on the Site;
  • Attend an event that we have organised; or
  • Communicate with us (for example, on a social media platform or by sending us an email.
  • Sign-up for or access our products and services.

When you visit our Site, we also may collect certain information by automated means using technologies such as cookies, non-cookie-based tokens, web server logs, tracking pixels, and web beacons. Cookies are files that websites send to your computer or other Internet-connected device to identify your browser uniquely or to store information or settings in your browser. Please see our cookie policy for further details.

Where permitted by law, we may acquire personal data about you from third parties. This may include personal data shared between publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect personal data in other contexts that we will notify you of at the time.

2.    Information We Obtain

Information That You Provide to Us

Personal data that you provide directly to us will be apparent from the context in which you provide it, for example:

  • If you fill out a form on our Site, you will generally provide your name, contact details and any other information requested by the form, such as the reason for your enquiry or your product preferences;
  • If you sign up to receive electronic marketing communications from us, you will generally provide your name, email address and other contact information, and your product preferences;
  • Information that you provide to us in the context of our provision of services to you;
  • If you apply to work with us, it will include all of the personal data that you provide to us in the course of your application.

 

Information That We Collect Automatically

Our web servers may log information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs may also record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to the Internet. They may also log information about your interaction with the Sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags called “web beacons” — small files that link web pages to particular web servers and their cookies. We may also collect information from your browser, such as your browsing history, and use it in conjunction with data gathered from forms and e-mails to help us understand and respond to your needs. Please see our cookie policy for further details.

“Do Not Track” Signals

Your browser settings may allow you to transmit a “Do Not Track” signal to websites and online services you visit. Like many other websites and online services, we do not currently process or respond to “Do Not Track” signals from your browser or to other mechanisms that enable choice. Both we and others (such as our service providers) may collect personal data about our visitors’ online activities over time and across third-party websites.

Social Media Widgets

The Site includes social media functions, such as the Blog, Twitter, LinkedIn, and Facebook widgets. These widgets may collect information about which pages you visit on the Site and the IP address of the device you use to connect to the Internet. The widgets may also set a cookie to ensure the features are functioning properly.

Social media functions and widgets are hosted either by a third party or directly on the Site. Your interactions with the social media functions and widgets located on the Site are governed by the privacy policies of the companies that provide them. If you use any of the social media functions or widgets on our Site, we strongly suggest you review the privacy policies of the companies that provide those functions and features.

LinkedIn Members

If you are a LinkedIn member and you visit our Site from LinkedIn, our Site may use tracking pixels — transparent graphic images placed on web pages — which, in combination with cookies, collect information contained within your LinkedIn profile as well as your access of and interaction with the web pages that contain the pixels. MESH Experience works with LinkedIn to provide Sponsored Updates and advertisements to your LinkedIn news feed. If you complete a form on our Site you will receive Sponsored InMails in your LinkedIn email account based on your visits to the Site and your perceived interests. To learn how to opt out of Sponsored InMail, navigate to Privacy & Settings in your LinkedIn account, choose the "Communications" tab, and then click "Turn on/off Partner InMail" to disable Sponsored InMails.

HubSpot

Parts of this website use HubSpot (www.hubspot.com) to personalize your web experience. HubSpot utilizes log files which are used to help MESH Experience for the operation of the service, to maintain quality of the service, and to provide general, anonymous statistics regarding use of the MESH Experience website. Only if you voluntarily give us personally identifiable information such as name, email address, address, and phone number in order to do business with us, this data may be linked to automatically-collected data. HubSpot also uses cookies to help personalize your online experience. Please refer to HubSpot’s detailed cookie policy for more information. You have the ability to decline cookies by visiting:http://we-online.sites.hubspot.com/opt-out

Information That We Obtain From Third Parties

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

3.     How We Use Information That We Obtain

Information That You Provide to Us

We may use personal data that you provide to us to provide you access to our products and services, respond to your inquiry, for example, to contact you about your request, ask a question, provide announcements about products and future events, conduct surveys, consider your application for employment, and contact you for other reasons related to offering and improving our services. 

In addition to the uses discussed above, we may also use the personal data you provide on our Site or that we collect to:

  • operate, evaluate, and improve our business;
  • develop new products and services;
  • perform market research;
  • advertise and market our products and services from time to time;
  • provide you with invitations to conferences or other events;
  • determine the effectiveness of our advertising and marketing;
  • analyse our products, services, and websites;
  • to carry out our obligations arising from any contracts entered into between you or your employer and us;
  • administer the Site.

 

We use the personal data for the purposes described for the purposes of our legitimate interests. Our legitimate interests comprise the management, marketing and promotion of our business, products and services and the supply of our products and services. We have established that the processing described in this notice is, where relevant, necessary for those legitimate interests, and that the legitimate interests are not overridden by the interests or fundamental rights and freedoms of data subjects.

We may also use the information to protect against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms.   We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by law that applies to us.

Information That We Collect Automatically

We use personal data that we collect automatically through cookies, non-cookie-based tokens, web beacons, and other automated means for purposes such as customizing and enhancing our visitors’ visits to the Site, facilitating use of the Sites, collecting statistics about your visits to the Site, and understanding the manner in which our visitors browse the Site. We also use the information to help diagnose technical and service problems, administer the Site, and identify visitors to the Site. We use clickstream data to determine how much time visitors spend on web pages of the Site, how visitors navigate through the Site, and how we may tailor the Site to meet the needs of our visitors. We use the personal data for the purposes described above because we have a legitimate interest in operating and improving our Site that is not overridden by your interests, rights and freedoms to protect personal data about you.

We also use third-party web analytic services on our Site, such as Google Analytics. The service providers that administer those services may use cookies and web beacons to help us analyse how users use the Site. The information collected by the cookies and web beacons (including your IP address) is available to the service providers, which use the information to evaluate your use of the Site.

To learn how to opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

To learn more about the cookies that MESH Experience uses on this Site, as well as to control your cookie settings on this Site, please read our Cookie Policy.

Other Uses of Information

In addition to the uses described above, we may use personal data that you provide to us or that we collect for other purposes.  Where that is the case, we will provide an additional privacy notice to you that describes the purposes for which we will use the personal data and our legal basis for doing so.

4.     Information We Share

We do not sell or otherwise disclose personal data that you provide to us or that we collect on our Site, except as described here.

We may share personal data with our affiliates for a number of reasons, including because you have requested information about our affiliates’ products and services.

We may share personal data with service providers that perform services on our behalf such as analytics providers, hosting providers and advisers.  All service providers have entered into legally binding agreements requiring them to use or disclose personal data only as necessary to perform services on our behalf or comply with applicable legal requirements.

In addition, we may disclose personal data about you (a) if we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency, (b) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (c) in connection with an investigation of suspected or actual fraudulent or other illegal activity, and (c) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

5.     Data Transfers

The data that we collect from you will be stored on our servers or those of our service providers. It will not be transferred to, and stored at, a destination outside the European Economic Area ("EEA") unless:

(a)to one of our group undertakings; or

(b)to a processor acting on our behalf;

which in each case either (i) is within the EEA, or (ii) is in a country that the European Union has decided has adequate data protection laws in place, or (iii) has provided appropriate data protection safeguards of the sort approved by the European Union and provide effective rights and remedies for you.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6.     How Long We Keep Information

The time period for which we keep personal data depends on the purpose for which we collected it.  In all cases we keep it for as long as necessary to fulfil the purposes for which we collected it.  We will then delete the personal data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

Subject to any applicable legal requirements, we typically retain personal data as follows:

  • Personal data you provide when you sign-up to receive direct marketing communications: we keep most of this personal data for the duration of our relationship with you until you opt-out or we do not have any contact with you for a long period of time.
  • Personal data collected for analytics purposes: we keep this personal data for a short period of time necessary for us to carry out the analytics.
  • Website logs: we keep Site audit logs, which may contain your personal data, for as long as necessary to fulfil the purpose for which it was collected.

7.     Your Rights and Choices

You have the following rights in relation to personal data that we hold about you:

  • To request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data;
  • To request that we rectify or update your personal data that is inaccurate, incomplete or outdated.
  • To request that we erase your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent;
  • To request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
  • Where you have given us consent to process your personal data, to withdraw your consent;
  • The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent; and
  • To request that we provide a copy of your personal data to you in a structured, commonly used and machine readable format in certain circumstances.

Please note that these rights are limited by the law in various circumstances, and we will tell you about any limitations where relevant.

You may contact us by e-mail or as described in the “Contact Us” section below to exercise your rights described above. We may ask you to provide further information in order to confirm your identity. Please also note that if you submit unfounded or excessive (for example repetitive) requests to exercise any of these rights, we reserve the right to make a reasonable charge for providing the requested information or taking the requested action, or to decline your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk) if you are concerned that we are not respecting your rights under data protection law. The Information Commissioner’s Office is the authority in the UK which is responsible for overseeing the application of, and enforcing, data protection law.

8.     Updates to Our Online Privacy Notice

We may update this Notice periodically and without prior notice to you to reflect changes in our personal data practices or relevant laws. We will post the updated version and indicate at the top of the notice when it was most recently updated.

9.     Contact Us

If you have any questions or comments about this Notice or any issue relating to how we collect, use, or disclose personal data, or if you would like us to update information we have about you or your preferences, you may contact us:

By e-mail at: info@meshexperience.com

In writing at: 

Chief Information Security Officer 
MESH Experience
43 Whitfield Street
London
W1T 4HD
United Kingdom

MESH Experience Online Privacy Notice

Last updated: June 2018

MESH Experience (“MESH Experience” or “we”) respects your concerns about privacy. This Online Privacy Notice (the “Notice”) applies to personal data we collect on www.meshexperience.com (the “Site”) and the personal data we collect during the account sign-up or account access process or where you interact with us in different ways. The Notice describes the types of personal data we obtain, how we use the personal data, and with whom we share it. We also describe the rights you may have and how you can contact us about our privacy practices.

MESH Experience is a trading name of MESH Planning Tools Ltd (registered in England and Wales under number 5667677, with its registered office at 43 Whitfield Street, London W1T 4HD), which is the data controller in respect of personal data that we collect through the Site and that you otherwise provide to us.  Our contact details can be found at the Contact Us section at the end of this Notice.

1.    How We Obtain Information About You

We may collect personal data that you choose to provide to us through the Site or otherwise interact with us, including, but not limited to, your first and last name, physical address, e-mail address, or telephone number, such as when you:

  • Fill out a form on the Site;
  • Sign-up to receive direct marketing communications on the Site;
  • Attend an event that we have organised; or
  • Communicate with us (for example, on a social media platform or by sending us an email.
  • Sign-up for or access our products and services.

When you visit our Site, we also may collect certain information by automated means using technologies such as cookies, non-cookie-based tokens, web server logs, tracking pixels, and web beacons. Cookies are files that websites send to your computer or other Internet-connected device to identify your browser uniquely or to store information or settings in your browser. Please see our cookie policy for further details.

Where permitted by law, we may acquire personal data about you from third parties. This may include personal data shared between publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect personal data in other contexts that we will notify you of at the time.

2.    Information We Obtain

Information That You Provide to Us

Personal data that you provide directly to us will be apparent from the context in which you provide it, for example:

  • If you fill out a form on our Site, you will generally provide your name, contact details and any other information requested by the form, such as the reason for your enquiry or your product preferences;
  • If you sign up to receive electronic marketing communications from us, you will generally provide your name, email address and other contact information, and your product preferences;
  • Information that you provide to us in the context of our provision of services to you;
  • If you apply to work with us, it will include all of the personal data that you provide to us in the course of your application.

 

Information That We Collect Automatically

Our web servers may log information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs may also record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to the Internet. They may also log information about your interaction with the Sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags called “web beacons” — small files that link web pages to particular web servers and their cookies. We may also collect information from your browser, such as your browsing history, and use it in conjunction with data gathered from forms and e-mails to help us understand and respond to your needs. Please see our cookie policy for further details.

“Do Not Track” Signals

Your browser settings may allow you to transmit a “Do Not Track” signal to websites and online services you visit. Like many other websites and online services, we do not currently process or respond to “Do Not Track” signals from your browser or to other mechanisms that enable choice. Both we and others (such as our service providers) may collect personal data about our visitors’ online activities over time and across third-party websites.

Social Media Widgets

The Site includes social media functions, such as the Blog, Twitter, LinkedIn, and Facebook widgets. These widgets may collect information about which pages you visit on the Site and the IP address of the device you use to connect to the Internet. The widgets may also set a cookie to ensure the features are functioning properly.

Social media functions and widgets are hosted either by a third party or directly on the Site. Your interactions with the social media functions and widgets located on the Site are governed by the privacy policies of the companies that provide them. If you use any of the social media functions or widgets on our Site, we strongly suggest you review the privacy policies of the companies that provide those functions and features.

LinkedIn Members

If you are a LinkedIn member and you visit our Site from LinkedIn, our Site may use tracking pixels — transparent graphic images placed on web pages — which, in combination with cookies, collect information contained within your LinkedIn profile as well as your access of and interaction with the web pages that contain the pixels. MESH Experience works with LinkedIn to provide Sponsored Updates and advertisements to your LinkedIn news feed. If you complete a form on our Site you will receive Sponsored InMails in your LinkedIn email account based on your visits to the Site and your perceived interests. To learn how to opt out of Sponsored InMail, navigate to Privacy & Settings in your LinkedIn account, choose the "Communications" tab, and then click "Turn on/off Partner InMail" to disable Sponsored InMails.

HubSpot

Parts of this website use HubSpot (www.hubspot.com) to personalize your web experience. HubSpot utilizes log files which are used to help MESH Experience for the operation of the service, to maintain quality of the service, and to provide general, anonymous statistics regarding use of the MESH Experience website. Only if you voluntarily give us personally identifiable information such as name, email address, address, and phone number in order to do business with us, this data may be linked to automatically-collected data. HubSpot also uses cookies to help personalize your online experience. Please refer to HubSpot’s detailed cookie policy for more information. You have the ability to decline cookies by visiting:http://we-online.sites.hubspot.com/opt-out

Information That We Obtain From Third Parties

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

3.     How We Use Information That We Obtain

Information That You Provide to Us

We may use personal data that you provide to us to provide you access to our products and services, respond to your inquiry, for example, to contact you about your request, ask a question, provide announcements about products and future events, conduct surveys, consider your application for employment, and contact you for other reasons related to offering and improving our services. 

In addition to the uses discussed above, we may also use the personal data you provide on our Site or that we collect to:

  • operate, evaluate, and improve our business;
  • develop new products and services;
  • perform market research;
  • advertise and market our products and services from time to time;
  • provide you with invitations to conferences or other events;
  • determine the effectiveness of our advertising and marketing;
  • analyse our products, services, and websites;
  • to carry out our obligations arising from any contracts entered into between you or your employer and us;
  • administer the Site.

 

We use the personal data for the purposes described for the purposes of our legitimate interests. Our legitimate interests comprise the management, marketing and promotion of our business, products and services and the supply of our products and services. We have established that the processing described in this notice is, where relevant, necessary for those legitimate interests, and that the legitimate interests are not overridden by the interests or fundamental rights and freedoms of data subjects.

We may also use the information to protect against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms.   We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by law that applies to us.

Information That We Collect Automatically

We use personal data that we collect automatically through cookies, non-cookie-based tokens, web beacons, and other automated means for purposes such as customizing and enhancing our visitors’ visits to the Site, facilitating use of the Sites, collecting statistics about your visits to the Site, and understanding the manner in which our visitors browse the Site. We also use the information to help diagnose technical and service problems, administer the Site, and identify visitors to the Site. We use clickstream data to determine how much time visitors spend on web pages of the Site, how visitors navigate through the Site, and how we may tailor the Site to meet the needs of our visitors. We use the personal data for the purposes described above because we have a legitimate interest in operating and improving our Site that is not overridden by your interests, rights and freedoms to protect personal data about you.

We also use third-party web analytic services on our Site, such as Google Analytics. The service providers that administer those services may use cookies and web beacons to help us analyse how users use the Site. The information collected by the cookies and web beacons (including your IP address) is available to the service providers, which use the information to evaluate your use of the Site.

To learn how to opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

To learn more about the cookies that MESH Experience uses on this Site, as well as to control your cookie settings on this Site, please read our Cookie Policy.

Other Uses of Information

In addition to the uses described above, we may use personal data that you provide to us or that we collect for other purposes.  Where that is the case, we will provide an additional privacy notice to you that describes the purposes for which we will use the personal data and our legal basis for doing so.

4.     Information We Share

We do not sell or otherwise disclose personal data that you provide to us or that we collect on our Site, except as described here.

We may share personal data with our affiliates for a number of reasons, including because you have requested information about our affiliates’ products and services.

We may share personal data with service providers that perform services on our behalf such as analytics providers, hosting providers and advisers.  All service providers have entered into legally binding agreements requiring them to use or disclose personal data only as necessary to perform services on our behalf or comply with applicable legal requirements.

In addition, we may disclose personal data about you (a) if we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency, (b) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (c) in connection with an investigation of suspected or actual fraudulent or other illegal activity, and (c) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

5.     Data Transfers

The data that we collect from you will be stored on our servers or those of our service providers. It will not be transferred to, and stored at, a destination outside the European Economic Area ("EEA") unless:

(a)to one of our group undertakings; or

(b)to a processor acting on our behalf;

which in each case either (i) is within the EEA, or (ii) is in a country that the European Union has decided has adequate data protection laws in place, or (iii) has provided appropriate data protection safeguards of the sort approved by the European Union and provide effective rights and remedies for you.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6.     How Long We Keep Information

The time period for which we keep personal data depends on the purpose for which we collected it.  In all cases we keep it for as long as necessary to fulfil the purposes for which we collected it.  We will then delete the personal data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

Subject to any applicable legal requirements, we typically retain personal data as follows:

  • Personal data you provide when you sign-up to receive direct marketing communications: we keep most of this personal data for the duration of our relationship with you until you opt-out or we do not have any contact with you for a long period of time.
  • Personal data collected for analytics purposes: we keep this personal data for a short period of time necessary for us to carry out the analytics.
  • Website logs: we keep Site audit logs, which may contain your personal data, for as long as necessary to fulfil the purpose for which it was collected.

7.     Your Rights and Choices

You have the following rights in relation to personal data that we hold about you:

  • To request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data;
  • To request that we rectify or update your personal data that is inaccurate, incomplete or outdated.
  • To request that we erase your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent;
  • To request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
  • Where you have given us consent to process your personal data, to withdraw your consent;
  • The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent; and
  • To request that we provide a copy of your personal data to you in a structured, commonly used and machine readable format in certain circumstances.

Please note that these rights are limited by the law in various circumstances, and we will tell you about any limitations where relevant.

You may contact us by e-mail or as described in the “Contact Us” section below to exercise your rights described above. We may ask you to provide further information in order to confirm your identity. Please also note that if you submit unfounded or excessive (for example repetitive) requests to exercise any of these rights, we reserve the right to make a reasonable charge for providing the requested information or taking the requested action, or to decline your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk) if you are concerned that we are not respecting your rights under data protection law. The Information Commissioner’s Office is the authority in the UK which is responsible for overseeing the application of, and enforcing, data protection law.

8.     Updates to Our Online Privacy Notice

We may update this Notice periodically and without prior notice to you to reflect changes in our personal data practices or relevant laws. We will post the updated version and indicate at the top of the notice when it was most recently updated.

9.     Contact Us

If you have any questions or comments about this Notice or any issue relating to how we collect, use, or disclose personal data, or if you would like us to update information we have about you or your preferences, you may contact us:

By e-mail at: info@meshexperience.com

In writing at: 

Chief Information Security Officer 
MESH Experience
43 Whitfield Street
London
W1T 4HD
United Kingdom